When will my order be dispatched?
As soon as your items are in stock, your order will usually be dispatched within 24 hours. Your delivery will be sent via the courier DPD.
How long will delivery take?
Most orders will be delivered within 24 hours of dispatch. You?ll receive SMS or email updates with your delivery date and time.
My delivery date is blank or says "awaiting confirmation". What does this mean?
Sometimes, it takes a few hours for us to get an expected delivery date for your order. As soon as we have a date, we'll send you an email or SMS to let you know.
What does 'expected delivery date' mean?
For some orders, we can only provide delivery dates as an estimate. We'll let you know when we have a definite date by email or text message.
Your delivery date is also subject to change, often due to unexpected delays from suppliers. Please bear with us and we'll get it sorted for you as soon as we can.
What does 'Dispatch expected in 24 hrs' mean?
This means if you've ordered a device we have in stock, we'll be sending it out in the next 24 hours.
If you've pre-ordered or ordered a device that's out of stock, we're expecting it to arrive with EE soon. Once your device has arrived in our warehouse, we'll dispatch it to your address or chosen EE Store within 24 hours.
Why has my order moved back to the position 'Order confirmed'?
This is because sometimes EE may not receive all the stock we're expecting. You may also see a delay message. If you've pre-ordered, this can often be due to delays with the manufacturers of newly launched devices. EE will process and dispatch your device as soon as we receive it.
I've got a message saying my order has been dispatched, but the order tracking info looks incorrect. Why?
EE may have received stock for your device early, before your order tracking information could be updated. If this happens, we'll dispatch your device within 24 hours and you'll receive an SMS or email with your delivery date and time. Please refer to these messages for the latest updates and to choose your delivery slot with DPD.
Do you deliver at weekends?
Yes, we also deliver on Saturdays.
Who can I talk to about my delivery?
The tracking page will show the most up-to-date info on your order. Unfortunately our customer service advisors don't have access to more information.
Find more information on delivery of your device >