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Unlock a device associated with your account
Some of the form needs a quick check before you can submit it. Here are details of what we need you to fix. Thanks.
We were not able to process your request unfortunately.
Please go through the form again, checking your answers, and making any corrections where necessary.
Please answer a few simple questions before filling out the unlock form.
your device must have been bought when joining your contract or upgrading and actively used with your pay monthly SIM for a minimum of six months
you can only unlock a replacement device if it was received directly from the manufacturer, or as a result of an insurance claim. Proof of exchange must be provided
if you are in contract or a small Business customer the charge to unlock your device will be £8.99. This charge will be applied to your account once the unlocking code has been provided and will show on your next bill.
there is no charge to unlock a device once you are out of contract. This only applies to consumer customers. The charge to Small Business customers will be £8.99.
If you’re on pay monthly and you've bought a second-hand device, you won’t be able to unlock the device using our online form.
If you're not with EE, Orange or T-Mobile, but have a device locked to EE, please call us on 07953 966 250. We can unlock most devices for £8.99. It will take 10 days to unlock the device after the request has been submitted.
Please note: Your PAYG account must be registered with your details for us to complete an unlock of a PAYG device. Register or manage your account.
Sorry, we don't recognise your phone number. But your IMEI number may help.
Please dial *#06# to get the 15-digit IMEI number - then enter it in the box.
So we know you’re real (and not a robot)
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The IMEI of the device to be unlocked must be registered on the account and not blacklisted.
The amount of time it takes to unlock your phone depends on the device type and is as follows:
We may need to contact your device manufacturer for your unlock code, which could delay things slightly. If that's the case we'll let you know by text on the contact number that you provide with us.