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Unlock a device associated with your account
Some of the form needs a quick check before you can submit it. Here are details of what we need you to fix. Thanks.
We were not able to process your request unfortunately.
Please go through the form again, checking your answers, and making any corrections where necessary.
Please answer a few simple questions before filling out the unlock form.
If you're not with EE but have a device locked to EE, please call us on 0800 956 6000 opt 2, opt 4
You must've bought your device as part of your pay monthly plan and had it at least six months.
Replacement devices must’ve come direct from the manufacturer or through an insurance claim (we’ll need proof of exchange).
If you're in contract or you're a small business customer, you'll be charged £8.99 on your next bill. You won't be charged if you’re on a personal plan and your contract's expired.
Please note: Any Apple device (iPhone or iPad) which was sold on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old (unless you’re a business customer).
How to check if your device is unlocked >
To unlock a second hand device, here's what to do. Firstly, call 0800 956 6000, then press option 2, then option 4
It'll cost £8.99 and takes around 72 hours.
Sorry, if you do not meet these requirements we will not be able to process your request.
Please note: Your PAYG account must be registered with your details for us to complete an unlock of a PAYG device. Register or manage your account.
Sorry, we don't recognise your phone number. But your IMEI number may help.
Please dial *#06# to get the 15-digit IMEI number - then enter it in the box.
We can't tell what device you're using. This happens if you're connected to WiFi. We'll update this info next time you connect to our network. But you'll still be able to use My EE as normal in the meantime.
The IMEI of the device to be unlocked must be registered on the account and not blacklisted.
The amount of time it takes to unlock your phone depends on the device type and is as follows:
Any other device type: 72 hours or up to ten days
We may need to contact your device manufacturer for your unlock code, which could delay things slightly. If that's the case we'll let you know by text on the contact number that you provide with us.