UNLOCK DEVICE

Sorry, something went wrong.

We were not able to process your request unfortunately.

Please go through the form again, checking your answers, and making any corrections where necessary.

Please answer a few simple questions before filling out the unlock form.

Please tell us what kind of plan you're on. 1: What type of plan do you have with us?

• Pay monthly
• Pay as you go or Flex plan
• SIM only
• I'm not an EE customer

  If you're not with EE but have a device locked to EE, please call us on 0800 956 6000

2: Please read and agree you meet the following requirements before unlocking your device.

• You must've bought your phone or tablet as part of your pay monthly plan and had it at least six months.

• Replacement devices must’ve come direct from the manufacturer or through an insurance claim (we’ll need proof of exchange).

• If you're in contract, you'll be charged £8.99 on your next bill. You won't be charged if you’re out of contract.

• Please note: Any Apple device (iPhone or iPad) which was sold directly by EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

  How to check if your device is unlocked >

Trying to unlock a second-hand device?

To unlock a second-hand device, here's what to do. First, call 0800 956 6000, then press option 2 followed by option 4.

It'll cost £8.99 and takes around 72 hours.

• I meet the above requirements
• I don't meet the above requirements

Sorry, if you don't meet these requirements we won't be able to process your request.

3: Do you have an outstanding balance on your account?

• Yes
• No

Sorry, in order to process your request you'll need to settle your outstanding balance.

PAY YOUR BILL NOW

2: Is your PAYG or Flex plan account registered to My EE?

Please note: Your PAYG or Flex plan account must be registered with your details for us to unlock a PAYG or Flex plan device. Register or manage your account.

• Yes
• No

If you don’t want to unlock your device, but just want to top-up please use the button below.

TOP UP NOW

To unlock a device that is being used on a sim only account we need to understand where the device was first purchased.For devices purchased on a pay monthly plan please select start again and follow the pay monthly process.For devices purchased as an EE pay as you go or Flex plan device, please select start again and follow the pay as you go or Flex plan process.Do you have an outstanding balance on your account?

• Yes
• No

Sorry, in order to process your request you'll need to settle your outstanding balance.

PAY YOUR BILL NOW

Your details

Please tell us your title. Title Please select Mr. Mrs. Ms. Dr. Other

Please tell us your first name. First name

Please tell us your last name. Last name

Please tell us your address.

Card billing address

Please enter a valid post code. Please enter a valid post code. Please enter a valid house number or name. Please enter a valid post code. Postcode House number or name find address Enter manually

Please wait

Please select an address
Please select the Address

Please enter a valid value Address line 1

Address line 2

Please enter a valid value City

This is my billing address

Change

Change

Identify device

Please tell us your Contact number. Mobile contact number (This needs to be a mobile as we'll update you by text)

Please give us your mobile number - starting 07 and 11 digits long. When you give us your mobile number, please only use numbers (no spaces or + signs). The phone number of the device you want to unlock

Change

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

Identify device

Sorry, we don't recognise your phone number. But your IMEI number may help.

Please dial *#06# to get the 15-digit IMEI number - then enter it in the box.

Please give us your IMEI number - it's 15-digits long. IMEI number

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

Please complete this captcha

Find my device Find my device

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Device

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Device

Device unknown

We can't tell what device you're using. This happens if you're connected to WiFi. We'll update this info next time you connect to our network. But you'll still be able to use My EE as normal in the meantime.

Manage this device

Check how to setup WiFi calling

Check how to setup WiFi calling

This device is on This is my device

No - This is not the phone I want to unlock

No Phone Number Provided

Change

Change

Please tell us which network you're on.

We need to know which network your device is currently on before we can begin the unlocking process.

This device is on a

• EE plan
• Orange plan
• T-Mobile plan

Confirm

Change

For security reasons, please give us your email address. Email address:

The email addresses don't match. Please would you make sure they're the same? Confirm email address

Start again

Continue

Continue

Please note:

The IMEI of the device to be unlocked must be registered on the account and not blacklisted.

The amount of time it takes to unlock your phone depends on the device type:

• Apple iPhone / iPad: 72 hours

• Any other device type: 72 hours or up to ten days

We may need to contact your device manufacturer for your unlock code, which could delay things slightly. If that's the case we'll let you know by text on the contact number that you provide with us.