UNLOCK DEVICE

Sorry, something went wrong.

We were not able to process your request unfortunately.

Please go through the form again, checking your answers, and making any corrections where necessary.

Please answer a few simple questions before filling out the unlock form.

Please tell us what kind of plan you're on. 1: What type of plan do you have with us?

• Pay monthly
• Pay as you go
• SIM only

2: Please read the following terms to confirm if you meet the requirements.

• your device must have been bought when joining your contract or upgrading and actively used with your pay monthly SIM for a minimum of six months

• you can only unlock a replacement device if it was received directly from the manufacturer, or as a result of an insurance claim. Proof of exchange must be provided

Second-hand devices

If you’re on pay monthly and you've bought a second-hand device, you won’t be able to unlock the device using our online form.

If you're not with EE, Orange or T-Mobile, but have a device locked to EE, please call us on 07953 966 250. We can unlock most devices for £8.99. It will take 10 days to unlock the device after the request has been submitted.

• Yes, I meet the requirements
• No, I do not

Sorry, if you do not meet these requirements we will not be able to process your request.

3: Do you have an outstanding balance on your account?

• Yes
• No

Sorry, in order to process your request you will need to settle your outstanding balance.

PAY YOUR BILL NOW

2: Do you have enough credit to pay the £8.99 (incl VAT) admin fee?

Please note: The £8.99 (inc VAT) charge will be deducted from your balance when we complete the unlock. You need to make sure you have enough credit for the next ten days to pay the fee. If there is not enough credit we will be unable to complete the unlocking of your device. Your PAYG account must be registered with your details for us to complete an unlock of a PAYG device. Register or manage your account.

• Yes
• No

Sorry, in order process your request you will need to top up.

TOP UP NOW

Do you have an outstanding balance on your account?

• Yes
• No

Sorry, in order to process your request you will need to settle your outstanding balance.

PAY YOUR BILL NOW

Your Details

Please tell us your title. Title Please select Mr. Mrs. Ms. Dr. Other

Please tell us your first name. First name

Please tell us your last name. Last name

Please tell us your address.

Card billing address

Please enter a valid post code. Please enter a valid post code. Please enter a valid house number or name. Please enter a valid post code. Postcode House number or name find address enter manually

Please wait

Please select an address
Please select the Address

Please enter a valid value Address Line 1

Please enter a valid value Address Line 2

Please enter a valid value City

This is my billing address

Change

Change

Identify Device

Please tell us your Contact number. Mobile contact number (This needs to be a mobile as we'll update you by text)

Please give us your mobile number - starting 07 and 11 digits long. When you give us your mobile number, please only use numbers (no spaces or + signs). The phone number of the device you want to unlock

Change

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

Identify Device

Sorry, we don't recognise your phone number. But your IMEI number may help.

Please dial *#06# to get the 15-digit IMEI number - then enter it in the box.

Please give us your IMEI number - it's 15-digits long. IMEI number

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

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Device

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Device

Device unknown Manage this device

Check how to setup WiFi calling

Check how to setup WiFi calling

This device is on This is my device

No - This is not the phone I want to unlock

No Phone Number Provided

Change

Change

Please tell us which network you're on.

We need to know which network your device is currently on before we can begin the unlocking process.

This device is on a

• EE plan
• Orange plan
• T-Mobile plan

Confirm

Change

For security reasons, please give us your email address. Email address:

The email addresses don't match. Please would you make sure they're the same? Confirm email address

Start again

Continue

Continue

Please note:

You will be charged £8.99 (incl VAT) for unlocking your device, this will be charged to your account. The IMEI of the device to be unlocked must be registered on the account and not blacklisted.

The amount of time it takes to unlock your phone depends on the device type and is as follows:

• Apple iPhone / iPad: up to ten days
• Any other device type up to ten days

We may need to contact your device manufacturer for your unlock code, which could delay things slightly. If that's the case we'll let you know by text on the contact number that you provide with us.