UNLOCK DEVICE

Unlock a device associated with your account

Some of the form needs a quick check before you can submit it. Here are details of what we need you to fix. Thanks.

Please tell us your Title

Please tell us your first name.

Please tell us your last name.

Please tell us your contact number.

Please give us your mobile number - starting 07 and 11 digits long. When you give us your mobile number, please only use numbers (no spaces or + signs).

Please give us your IMEI number - it's 15 digits long.

Please choose your network.

Please give us your email address.

The email addresses don't match. Please would you try again?

Sorry, something went wrong.

We were not able to process your request unfortunately.

Please go through the form again, checking your answers, and making any corrections where necessary.

Please answer a few simple questions before filling out the unlock form.

Please tell us what kind of plan you're on. 1: What type of plan do you have with us?

Pay monthly
Pay as you go or Flex plan
SIM only
I'm not an EE customer
If you're not with EE but have a device locked to EE, please call us on 0800 956 6000

2: Please read and agree you meet the following requirements before unlocking your device.

You must've bought your device as part of your pay monthly plan and had it at least six months.
Replacement devices must’ve come direct from the manufacturer or through an insurance claim (we’ll need proof of exchange).
If you're in contract or you're a small business customer, you'll be charged £8.99 on your next bill. You won't be charged if you’re on a personal plan and your contract's expired.
Please note: Any Apple device (iPhone or iPad) which was sold on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old (unless you’re a business customer).
How to check if your device is unlocked >

Trying to unlock a second-hand device?

To unlock a second-hand device, here's what to do. First, call 0800 956 6000, then press option 2 followed by option 4

It'll cost £8.99 and takes around 72 hours.

I meet the above requirements
I don't meet the above requirements

Sorry, if you don't meet these requirements we won't be able to process your request.

3: Do you have an outstanding balance on your account?

Sorry, in order to process your request you'll need to settle your outstanding balance.

2: Is your PAYG or Flex plan account registered to My EE?

Please note: Your PAYG or Flex plan account must be registered with your details for us to unlock a PAYG or Flex plan device. Register or manage your account.

If you don’t want to unlock your device, but just want to top-up please use the button below.

To unlock a device that is being used on a sim only account we need to understand where the device was first purchased.For devices purchased on a pay monthly plan please select start again and follow the pay monthly process.For devices purchased as an EE pay as you go or Flex plan device, please select start again and follow the pay as you go or Flex plan process.Do you have an outstanding balance on your account?

Sorry, in order to process your request you'll need to settle your outstanding balance.

Your details

Please tell us your title. Title

Please tell us your first name. First name

Please tell us your last name. Last name

Please tell us your address.

Card billing address

Please enter a valid post code. Please enter a valid post code. Please enter a valid house number or name. Please enter a valid post code. Postcode House number or name Enter manually

Please wait

Please select an address

Please enter a valid value Address line 1

Address line 2

Please enter a valid value City

Identify device

Please tell us your Contact number. Mobile contact number (This needs to be a mobile as we'll update you by text)

Please give us your mobile number - starting 07 and 11 digits long. When you give us your mobile number, please only use numbers (no spaces or + signs). The phone number of the device you want to unlock

Change

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

Identify device

Sorry, we don't recognise your phone number. But your IMEI number may help.

Please dial *#06# to get the 15-digit IMEI number - then enter it in the box.

Please give us your IMEI number - it's 15-digits long. IMEI number

Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.

If you still want to unlock your phone, please call 150.

Please complete this captcha

Please wait

Device

Device unknown

We can't tell what device you're using. This happens if you're connected to WiFi. We'll update this info next time you connect to our network. But you'll still be able to use My EE as normal in the meantime.

Manage this device

Check how to setup WiFi calling

This device is on

No - This is not the phone I want to unlock

No Phone Number Provided

Please tell us which network you're on.

We need to know which network your device is currently on before we can begin the unlocking process.

This device is on a

EE plan
Orange plan
T-Mobile plan

For security reasons, please give us your email address. Email address:

The email addresses don't match. Please would you make sure they're the same? Confirm email address

Please note:

The IMEI of the device to be unlocked must be registered on the account and not blacklisted.

The amount of time it takes to unlock your phone depends on the device type:

Apple iPhone / iPad: 72 hours
Any other device type: 72 hours or up to ten days

We may need to contact your device manufacturer for your unlock code, which could delay things slightly. If that's the case we'll let you know by text on the contact number that you provide with us.

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UNLOCK DEVICE

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